Delivery Manager
Job Description
We are seeking a Delivery Manager, who will be responsible for overseeing the delivery of financial and accounting services in accordance with and exceeding client expectations in productivity and quality. The ideal candidate should be capable of leading large project teams, rectifying reliability issues, intelligent problem solving, decision making, progress monitoring, KPI tracking and managing budgets
Key Responsibilities
Maintain positive relationships with existing and new customers and ensure excellent customer experience
Identify customer needs and oversee service delivery in accordance with business requirements
Manage all aspects of customer onboarding and the entire Transition life cycle
Analyze and troubleshoot delivery issues and manage a team to ensure timely and accurate service delivery
Manage conflicts and ensure the team's processes and tasks are carried out efficiently as per SOPs
Determine ways to optimize costs and effectively manage the FTE count within budget and without impacting customer satisfaction
Assess customer feedback and leverage creative methods to establish, improve and refine services
Build partnerships and liaise with team leaders to streamline services, delivery criteria and solutions for issues that may arise
Develop appropriate key performance indicators to monitor and drive the performance of the business
Provide accurate monthly/quarterly MIS data for management review and analysis
Develop process improvements to achieve cost effectiveness and time saving
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Education
Master Degree in M.com /MBA Finance will be added advantage
CA / CMA / CPA preferred
Skills Required
Good communication skills, flexibility and the ability to adapt to changes in the work environment
Excellent skills in customer service, leadership, project management, quality control and resource planning
Ability to define, simplify and standardize processes and implement best practices in assigned projects
Proactive thinking and ability to work with multiple stakeholders
Highly organized, focused and able to meet deadlines without affecting work quality
Experience
10 to 15 years of experience in managing people and handling process delivery in a client-facing role
Demonstrated experience in project management will be an added advantage
Good grasp of the end-to-end financial management of the Real Estate and Property accounting domain
Familiarity in handling US Clients and willing to work in US time zone (night shift in India)